Privacy Policy

Effective Date: July 27, 2026 Last Updated: July 27, 2026

This Privacy Policy explains how Illumen ScholarMind (“Illumen ScholarMind,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you access or use our websites, applications, AI-powered tools, subscriptions, and related services collectively referred to as the “Services.”

By creating an account, accessing the Services, uploading content, or otherwise using Illumen ScholarMind, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information processed through:

• The Illumen ScholarMind website and web application;
• Mobile applications, if introduced;
• AI-powered study, research, writing, resume, career, and teaching tools;
• File-upload, document-analysis, and knowledge-base services;
• Subscription, billing, and payment-related features;
• Customer support and service communications;
• Public pages, forms, surveys, and promotional campaigns operated by us.

This Privacy Policy does not govern third-party websites, applications, or services that we do not control.

2. Information We Collect

2.1 Account and Profile Information

When you register for or use Illumen ScholarMind, we may collect:

• Full name;
• Email address;
• Mobile number;
• Username and profile image;
• Password-related authentication records;
• Country, language, time zone, institution, profession, or field of study;
• Educational, professional, research, or career interests;
• Account type, plan, credits, and subscription status;
• Communication and notification preferences.

Passwords should be stored only in securely hashed form. If you sign in through an external identity provider, such as Google, we may receive information that the provider makes available to us with your authorization.

2.2 User Content

Depending on the tools you use, you may provide:

• Questions, instructions, prompts, and chat messages;
• Essays, reports, assignments, manuscripts, journal articles, research proposals, notes, and study materials;
• Resumes, CVs, cover letters, job descriptions, career profiles, and portfolio information;
• Citations, references, bibliographies, datasets, tables, formulas, and source materials;
• Documents, PDFs, images, presentations, spreadsheets, and other uploaded files;
• Knowledge-base documents and retrieval-augmented generation materials;
• AI-generated drafts, analyses, summaries, recommendations, and revisions;
• Feedback, ratings, comments, and support requests.

You are responsible for ensuring that you have the necessary rights and permissions to upload or process this content.

2.3 Academic and Career Information

Certain Illumen ScholarMind tools may process information such as:

• Education history;
• Qualifications, skills, certificates, awards, and publications;
• Research interests and academic disciplines;
• Employment history and professional achievements;
• Job preferences and job descriptions;
• Resume and applicant-tracking-system analysis results;
• Teaching, examination, curriculum, or classroom materials.

Please avoid uploading unnecessary highly sensitive information, such as national identification numbers, passport details, financial account credentials, medical records, or confidential records belonging to another person.

2.4 Payment and Transaction Information

When you purchase a subscription, credits, or another paid service, payment processing may be provided by SSLCOMMERZ and its participating banks, mobile financial services, card networks, and financial partners.

We may collect or receive limited payment-related information, including:

• Your name, email address, mobile number, and billing details;
• Order or invoice number;
• Subscription or package purchased;
• Transaction amount and currency;
• Payment method category;
• Transaction identifier;
• Payment date and time;
• Payment status, validation status, refund status, and failure reason;
• Masked payment instrument details, where provided by the payment processor;
• Fraud-prevention and verification information.

Unless expressly stated otherwise, Illumen ScholarMind does not directly collect or store your complete debit-card or credit-card number, card security code, online banking password, mobile financial service PIN, or one-time password. Those details are entered into and processed through the secure systems of SSLCOMMERZ, the relevant bank, card network, or payment provider.

Payment information is also governed by the applicable payment provider’s terms and privacy practices.

2.5 Technical and Usage Information

When you use the Services, we may automatically collect:

• IP address;
• Browser type and version;
• Device type, operating system, and device identifiers;
• Referring and exit pages;
• Login dates and session information;
• Features accessed and actions performed;
• Approximate location inferred from an IP address;
• Language and time-zone settings;
• Error reports, crash logs, and diagnostic data;
• API activity, system events, security logs, and performance information;
• Token, credit, storage, processing, and tool-usage measurements.

2.6 Cookies and Similar Technologies

We may use cookies, local storage, session storage, pixels, software development kits, or similar technologies to:

• Keep you signed in;
• Remember preferences;
• Maintain account security;
• Operate core application functions;
• Measure application performance;
• Understand feature usage;
• Prevent abuse and fraud;
• Improve our Services;
• Measure marketing campaign effectiveness, where permitted.

You may control certain cookies through your browser. Disabling essential cookies may prevent parts of the Services from working correctly.

2.7 Communications

We may collect information when you:

• Contact customer support;
• Submit a complaint or refund request;
• Respond to a survey;
• Join a waitlist;
• Subscribe to product updates;
• Report an error or harmful output;
• Communicate with us through email, chat, telephone, or social media.

3. How We Use Information

We may use information to:

3.1 Provide the Services

• Create and manage accounts;
• Authenticate users;
• Process prompts, documents, and requests;
• Generate AI-assisted outputs;
• Create summaries, analyses, recommendations, and drafts;
• Operate knowledge bases and document-retrieval features;
• Save projects, history, preferences, and generated content;
• Provide collaboration, sharing, and export functions;
• Measure subscriptions, credits, storage, and service usage.

3.2 Process Payments

• Create orders and payment requests;
• Redirect users to SSLCOMMERZ;
• Confirm, validate, or reconcile transactions;
• Activate subscriptions and add purchased credits;
• Issue invoices or payment confirmations;
• Process cancellations, chargebacks, and refunds;
• Detect duplicate, fraudulent, or unauthorized transactions;
• Maintain financial and accounting records.

3.3 Improve and Develop Illumen ScholarMind

• Analyze how features are used;
• Diagnose errors and performance issues;
• Test and improve user interfaces;
• Develop new tools and capabilities;
• Evaluate the accuracy, safety, and usefulness of AI outputs;
• Conduct aggregated or de-identified analytics.

We will not use private user content to train our own general-purpose commercial AI models unless we clearly disclose that use and obtain any consent required by applicable law.

Third-party AI providers may process content solely as necessary to generate requested outputs, subject to their contractual terms, security measures, and data-processing arrangements.

3.4 Security and Abuse Prevention

We may use information to:

• Detect unauthorized access;
• Prevent fraud, spam, scraping, malware, and misuse;
• Enforce usage limits;
• Investigate suspicious activities;
• Protect users, our systems, and third parties;
• Preserve evidence of violations;
• Respond to security incidents.

3.5 Communication

We may send:

• Account verification messages;
• Password-reset notifications;
• Payment and subscription confirmations;
• Service notices;
• Security alerts;
• Material policy updates;
• Responses to support requests;
• Product news or promotional communications where permitted.

You may unsubscribe from non-essential marketing communications. You may still receive operational or security-related communications.

3.6 Legal and Regulatory Compliance

We may process information to:

• Comply with applicable laws, court orders, and lawful government requests;
• Maintain tax, payment, accounting, and transaction records;
• Investigate legal claims or contractual disputes;
• Protect our legal rights;
• Enforce our Terms and Conditions.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process information on one or more of the following grounds:

• Performance of a contract with you;
• Your consent;
• Compliance with a legal obligation;
• Our legitimate interests in operating, securing, and improving the Services;
• Protection of users’ or another person’s vital interests;
• Establishment, exercise, or defence of legal claims.

Where processing is based on consent, you may withdraw that consent, although withdrawal will not affect processing already lawfully completed.

5. How We Share Information

We do not sell or rent personal information.

We may share information with the following categories of recipients.

5.1 Technology and Infrastructure Providers

We may use service providers for:

• Cloud hosting;
• Databases and storage;
• Authentication;
• File conversion and document processing;
• Email and notification delivery;
• Analytics and error monitoring;
• Customer support;
• Security and fraud detection;
• Backup and disaster recovery.

These providers may process information only as necessary to deliver contracted services.

5.2 Artificial Intelligence Providers

To generate a requested output, relevant prompts, files, extracted text, conversation context, or instructions may be transmitted to selected AI model providers.

We seek to limit transmitted information to what is reasonably necessary for the requested feature. However, users should not submit information that they are not authorized to disclose.

5.3 Payment Providers

We may share transaction-related information with:

• SSLCOMMERZ;
• Participating banks;
• Card networks;
• Mobile financial service providers;
• Payment verification partners;
• Fraud-prevention providers;
• Accounting and tax service providers.

Their processing is governed by their own policies and applicable financial regulations.

5.4 Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to a court order or lawful government request;
• Investigate fraud, abuse, or a security incident;
• Protect a person’s rights, safety, or property;
• Enforce our agreements;
• Establish or defend legal claims.

5.5 Business Transfers

If Illumen ScholarMind or its operating business is involved in a merger, acquisition, restructuring, financing, asset sale, or transfer, information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

5.6 At Your Direction

We may share information when you intentionally:

• Publish content;
• Create a public link;
• Share a project;
• Invite a collaborator;
• Export information to another platform;
• Authorize an integration.

Public or shared content may be copied by other people. You should verify sharing settings before publishing information.

6. International Processing and Storage

Illumen ScholarMind may use service providers located in Bangladesh or other countries. As a result, information may be processed or stored outside your country.

Where required, we will use reasonable contractual, technical, and organizational safeguards for international data transfers.

7. Data Retention

We retain information only for as long as reasonably necessary for:

• Providing the Services;
• Maintaining user accounts and projects;
• Complying with legal, financial, tax, and regulatory obligations;
• Preventing fraud and abuse;
• Resolving disputes;
• Enforcing agreements;
• Maintaining security and backups.

Retention periods may vary by information type.

For example:

• Active account information may be retained while the account remains open;
• User content may be retained until deleted by the user or the account is closed;
• Deleted information may remain temporarily in backups or recovery systems;
• Financial and transaction records may be retained for the period required by applicable law;
• Security and audit logs may be retained for a reasonable security period;
• Information involved in a dispute may be retained until the matter is resolved.

Deletion from active systems may not result in immediate removal from encrypted backups.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, which may include:

• Encryption in transit;
• Encryption at rest where appropriate;
• Secure authentication;
• Password hashing;
• Role-based access controls;
• Logging and monitoring;
• Rate limiting;
• Backup and recovery controls;
• Security testing;
• Restricted administrative access;
• Vendor and infrastructure security reviews.

No internet service or storage system can be guaranteed to be completely secure. You are responsible for protecting your password, devices, and account credentials.

Notify us promptly at security@scholarmind.app if you suspect unauthorized access to your account.

9. Your Choices and Rights

Subject to applicable law and technical limitations, you may request to:

• Access personal information associated with your account;
• Correct inaccurate or incomplete information;
• Download or export certain information;
• Delete content or projects;
• Close your account;
• Object to or restrict certain processing;
• Withdraw consent;
• Unsubscribe from promotional communications;
• Request information about certain disclosures.

Requests may be submitted to privacy@scholarmind.app.

We may need to verify your identity before fulfilling a request. We may refuse or limit a request when necessary to protect another person’s rights, preserve security, prevent fraud, or comply with legal obligations.

Some information, including transaction, accounting, security, and dispute records, may need to be retained even after account closure.

10. Account Deletion

Users may request account deletion through:

• The account settings page, where available; or
• An email sent to support@scholarmind.app.

Before deleting an account, we may require identity verification and resolution of:

• Outstanding payments;
• Active subscriptions;
• Pending refunds;
• Chargebacks;
• Security investigations;
• Legal disputes.

After account deletion:

• Access to saved content may be permanently lost;
• Publicly shared content may remain accessible if it has been copied or independently stored by others;
• Legally required financial and security records may be retained;
• Backup copies may remain temporarily until routine deletion cycles are completed.

11. Children and Young Users

Illumen ScholarMind provides educational services that may be useful to students. However, users must satisfy the minimum age requirements stated in our Terms and Conditions.

A user who is below the age legally permitted to enter into a binding agreement must use the Services only with authorization and supervision from a parent, legal guardian, school, or other responsible institution.

Parents, guardians, or institutions should avoid asking minors to provide unnecessary sensitive personal information.

If we learn that we collected a child’s personal information without required authorization, we may delete or restrict the account.

12. Educational Institution Accounts

Where a school, college, university, training provider, employer, or other organization provides access to Illumen ScholarMind:

• The organization may manage the account;
• The organization may control account access and settings;
• The organization may have access to activity or content associated with its workspace;
• The organization may act as the controller or responsible party for certain information;
• Separate institutional agreements may apply.

Users should contact their organization regarding institutional access, retention, and privacy practices.

13. Third-Party Links and Integrations

The Services may contain links to or integrations with:

• Journals and publishers;
• Search engines and academic databases;
• Cloud-storage providers;
• Social platforms;
• Career and recruitment services;
• Payment providers;
• Third-party websites and APIs.

We do not control the privacy, security, availability, or content of independent third-party services. Review their terms and privacy policies before using them.

14. Automated Processing and AI Outputs

Illumen ScholarMind uses automated systems to analyze prompts, files, documents, and user-selected criteria.

AI-generated outputs may include:

• Summaries;
• Recommendations;
• Scores;
• Explanations;
• Revisions;
• Comparisons;
• Research support;
• Resume or career suggestions;
• Academic or writing feedback.

These outputs may be incomplete or inaccurate and should be independently reviewed. Illumen ScholarMind does not use automated outputs as the sole basis for making binding legal, medical, financial, employment, admission, grading, or disciplinary decisions on behalf of third parties unless specifically stated in a separate agreement.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• New features;
• Changes in our business;
• Changes in technology;
• Changes in service providers;
• Security requirements;
• Changes in applicable law.

We will publish the revised version with a new “Last Updated” date. For material changes, we may provide additional notice through the Services or by email.

Continued use after an updated policy becomes effective means the updated policy will apply to subsequent use, to the extent permitted by law.

16. Contact Us

Questions, complaints, or privacy requests may be sent to:

Illumen ScholarMind

Privacy Email: privacy@scholarmind.app

Support Email: support@scholarmind.app

Telephone: +88-01973-413431

Website: https://scholarmind.app

For unresolved consumer concerns, users may also contact the appropriate consumer-protection, regulatory, or judicial authority available under applicable law.